Simply browse our collections, select your preferred product, add it to your basket and proceed to our store checkout.

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us directly at sales@anacalifornia.co.uk .

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Please check your junk or spam folder first. If you still haven't received it, contact our customer support team.

Delivery charges are calculated during checkout based on your delivery location and selected shipping method.

Estimated delivery times are displayed during checkout and in your shipping confirmation email.

Yes. Once your order has been dispatched, you'll receive a tracking number via email.

Please email us at sales@anacalifornia.co.uk and we will do our best to check and advise whether delivery is possible.

We offer both genuine leather and premium PU leather handbags. Each product page clearly states the material used.

PU leather is a durable, high-quality synthetic material designed to provide the appearance and feel of leather while offering an animal-free alternative.

Keep your handbag away from excessive moisture, direct sunlight and harsh chemicals. Store it in its dust bag or box when not in use and follow the care instructions supplied with your purchase.

No. Genuine leather is a natural material, meaning slight variations in grain, texture and colour are normal and make each bag unique.

We accept the payment methods displayed during checkout, including major debit and credit cards and selected digital payment services.

Yes. All payments are processed securely using encrypted payment technology. Ana California does not store your payment card details.

Yes. You may return eligible items in accordance with our Returns & Refund Policy.

You have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the item.

For change-of-mind returns, customers are responsible for return postage unless otherwise stated. If the item is faulty or we sent the wrong product, we will cover reasonable return costs.

Approved refunds are normally processed within 14 days of receiving your returned item or evidence that it has been sent back.

Please contact us within 14 days of delivery with your order number and photographs of the item and packaging. We'll investigate and arrange an appropriate resolution.

Contact our customer support team as soon as possible and we'll arrange for the correct item to be sent or issue a refund where appropriate.

From time to time, we offer promotional discounts. Subscribe to our newsletter to receive exclusive offers and early access to new collections.

Unless otherwise stated, only one promotional code may be used per order.

No. You can check out as a guest or create an account for faster future purchases and access to your order history.

Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

Every product is designed to meet our quality specifications and undergoes inspection before being made available to our customers.

Email us at sales@anacalifornia.co.uk . We aim to respond to all enquiries within one business day.

Monday to Friday, 8:00am – 4:30pm UK time, excluding bank holidays.